|
Software Support
CardWare™ (CW-CD) CodeSource® (CS-CD) CodeSource® Palm (CS-PALM) CodeSource® Pocket (CS-POCKET) How To Live Action Learning Series (HT-CMK1, HT-MCO1, HT-PLT1, HT-PLX1, HT-RKC1) Interactive Car Opening Authority® CD (COA-CD) Interactive Depth and Spacing Guide (HDSB-CD) KeyChoice® (KC-CD) KeyTrail® (KT-CD) MasterKing® (MK-CD) Code Machine Support Blitz™ (1200CMB) Blue SHARK™ (123SHARK) CodeMax® (1200MAX) CodeMax® Auto Angler (1200MAXAA) Switch Blitz™ (1233CMSB) The Punch Machine™ (1200PCH)
Contact us by: |
Index of Software QuestionsCodeSource®Adding second module to database CardWare™Custom Series in CardWare™ CodeSource® PalmDownload Demo Version of CodeSource® Palm CodeSource® PocketBlue SHARK™, CodeMax® and Handheld PC’s How To Live Action Learning SeriesAcrobat Reader requires updated media player Interactive Car Opening Authority®File Download, save this file or find a program to open it? Interactive Depth and Spacing GuideInstallation Instructions KeyChoice®Installation Instructions MasterKing®Custom DSD - Limits KeyTrail®Always Include an Administrator Index of Key Machine QuestionsBlitz™ and Switch Blitz™Blitz™ Manual CodeMax®C Jaw and Medeco® Sky Keyway Blue SHARK™Angled cuts cutting incorrectly Software QuestionsCodeSource®Installation RequirementsCodeSource® requires 600 megabytes of free disk space to install. CodeSource® will run on Windows 98 or newer Module InstallationWhen 2 modules are ordered and installed, a specific serial number is needed to open both modules. HPC Customer If CodeSource® is installed with the serial number from one of the individual modules, only code series from that To un-register CodeSource®, open the program. Close the Search for Code window and any other open windows NOTE: Uninstalling and reinstalling CodeSource® will not remove the registration information. One must click NOTE: A complete installation of CodeSource® Plus, as occurs when CodeSource® is not registered, defaults to Car Opening Authority not installedBeginning with the 2005 version of CodeSource®, there are 2 different CD's, CodeSource® Plus, which includes Marks are off on card printoutsHPC has attempted to design the card printouts to work with a wide variety of printers. HPC has tested and retested There are many factors that can prevent a key from working a lock. Was the proper DSD number selected? It is possible that particular printers have peculiarities that prevent the cards from printing properly. If a card is X-Cut and W-Cut, DSD 40, card CX32Hudson, in its specs for wafer locks, specifies an X depth that is half way between a 2 depth and a 3 depth. CardWare™Installation RequirementsCardWare™ requires 300 megabytes of free disk space to install. CardWare™ will run on Windows 98 or newer Marks are off on card printoutsHPC has attempted to design the card printouts to work with a wide variety of printers. HPC has tested and retested the card printouts for accuracy. There are many factors that can prevent a key from working a lock. Was the proper DSD number selected? Many lock manufacturers have multiple sets of depth and space dimensions. Was the lock reassembled with non-standard pins? Some pinning kits don't match manufacturer pin lengths exactly. Is the key machine properly calibrated? It is possible that particular printers have peculiarities that prevent the cards from printing properly. If a card is suspected of having improperly located depth and space marks, send an original printout to HPC, Inc., attention Research. DO NOT send a fax or photocopy of the card printout. Fax's and photocopies change the size of the original image making checking the cards very difficult. If possible, also include a key cut with the card in question and a key cut on a common pre-printed card, such as a Schlage blank cut with card C45. HPC will confirm the marks on the card and check the keys for cutting accuracy. Custom series in CardWare™Because CardWare™ does not contain bittings, custom series may not open after being entered. There is a pre-entered custom series called DSD900-999, CUSTOM, that can be opened in the Custom Series window and saved with any DSD desired. Of course, custom DSDs must be numbered from 900 to 999. CodeSource® PalmInstallation RequirementsCodeSource® Palm requires a Palm device running Palm OS 4.1 or later and a computer with Palm Desktop installed. Download CodeSource® Palm Demo to determine compatibility. CodeSource® PocketInstallation RequirementsDue to the wide variety of Pocket PC devices available today, it is not possible to give a general answer about installation requirements. Download a demonstration version of CodeSource® Pocket to determine compatibility. Click CodeSource® Pocket Demo for Windows Mobile 5 if your device is Windows Mobile 5 or click CodeSource® Pocket Demo if your device is an older Windows Mobile version. Blue SHARK™, CodeMax® and Handheld PC’sAccording to Microsoft Knowledge Base Article 194534, “If you attach your Handheld PC (H/PC) and another serial device to a serial switch box connected to your desktop computer, Windows-based programs may be unable to use the serial device.” In other words, if you connect a handheld PC running Windows CE (like HP’s Jornada) and another serial device (like a CodeMax® or BlueSHARK) to the same computer, Windows-based programs on the computer (like CodeSource®, MasterKing® or KeyTrail®) won’t be able to send to the serial device (download). This is a Microsoft Windows CE situation. According to the article, “To resolve this behavior, start and then stop Microsoft ActiveSync Service Manager.” Again, this is an ActiveSync and Windows CE Services situation. Other questions on this situation can be directed to Microsoft Technical Support. File Not CopiedIf one is installing to a Storage Card and receives an error box titled “File Not Copied”, saying a particular file was not copied successfully, the Storage Card may not be given the name “Storage Card” in the hand held device. In order to successfully install the file(s), go through Add/Remove programs in ActiveSync and remove the installation from the hand held device and from the desktop or laptop computer. Re-install the installation. When prompted “Install . . . using default application install directory” click No. In the Select Destination Media window choose the correct location to save in. The installation will then copy the files successfully. Series listing not updated, program has old dateIf one is installing to a Storage Card in Windows Mobile 5, one may be prompted on the device to Install to Device or Install to Storage Card. Section 1 contains the series listing and any program updates and should always be copied to the device. Sections 2 and higher can be copied to the Storage Card. How To Live Action Learning SeriesInstallation RequirementsThe "How To" Live Action Learning Series requires Acrobat Reader, available at www.adobe.com, and QuickTime, available at www.apple.com. Space requirements are as follows:
Acrobat Reader requires updated media playerThis message may show if you have Adobe Acrobat Reader installed but Apple QuickTime isn't. This may also show if you have a newer version of Reader and an older version of QuickTime. As of this writing, the latest version of Adobe Reader is 8. Reader version 8 won't work with QuickTime 4. You need to download QuickTime 7 from www.apple.com. Make sure QuickTime installs completely. Jerky motion, skipping soundThe How To series requires version 4 of QuickTime and version 4 of Acrobat Reader. These can be downloaded from the Web. Just because a computer can play audio CD’s doesn’t mean it can handle the How To CD’s. The combination of audio and video places heavy demands on computing power. Quick Time version 4 and Acrobat Reader version 4 are necessary to handle the types of files on the How To CD’s.
Interactive Car Opening Authority!™Installation RequirementsInteractive Car Opening Authority requires 700 megabytes of free disk space to install. Interactive Car Opening Authority will run on Windows 98 or newer operating environments. Interactive Car Opening Authority works best when the display is set to 800x600 pixels or higher. File Download, save this file or find a program to open it?If you click on Video Introduction or Video Example and you are prompted "Do you want to save this file or find a program online to open it?" you need to install QuickTime from www.apple.com. Make sure QuickTime installs completely. Interactive Depth and Spacing GuideInstallation RequirementsInteractive Depth and Spacing Guide requires 250 megabytes of free disk space to install. Interactive Depth and Spacing Guide will run on Windows 98 or newer operating environments. Interactive Depth and Spacing Guide works best when the display is set to 800x600 pixels or higher but the screens are sized to be visible at 640x480 pixels. Run-time Error 75 in Windows VistaOne may receive run-time error 75 when trying to run HDSB-CD in Windows Vista. One must run the program as Administrator.
These instructions assume the default install location. If custom install was used, locate the HDSB application file where it was installed. KeyChoice®Installation RequirementsKeyChoice® requires 300 megabytes of free disk space to install. KeyChoice® will run on Windows 98 or newer operating environments. KeyChoice® works best when the display is set to 800x600 pixels or higher but the screens are sized to be visible at 640x480 pixels. Run-time Error 75 in Windows VistaOne may receive run-time error 75 when trying to run KeyChoice® in Windows Vista. One must run the program as Administrator.
These instructions assume the default install location. If custom install was used, locate the KeyChoice® application file where it was installed. Installation RequirementsMasterKing® requires 300 megabytes of free disk space to install. MasterKing® will run on Windows 98 or newer operating environments. MasterKing® works best when the display is set to 800x600 pixels or higher. Return to MasterKing® Listings Sorting Key Symbols in Manual ProjectsMasterKing® sorts Key Symbols in alphabetic order. This means that AA11, AA12, AA13 will appear in a list before AA2 or AA3.In order for the Key Symbols to list in the desired order, one must include leading zeros. In other words, make the initial Key Symbols AA01, AA02, AA03.This way, these Key Symbols will all display before AA20, AA21, AA30, etc. If one has more than 100 bittings, one needs to use 2 leading zeros; AA001, AA02, as well as AA020, AA021.If one has more than 1000 bittings, one needs to use 3 leading zeros; AA0001, AA0002, AA0021, AA0022, AA0101, AA0102, etc. Part of the advantage of using Manual Projects is the ability to use unusual key symbols. Because of this flexibility, the software can’t be programmed to find any numbers and sort according to the numbers. The software takes the entire key symbol and sorts it according to all the characters in the key symbol. We hope this work around helps in maintaining your Manual Project. Return to MasterKing® Listings Custom DSD – LimitsThe following dimensions are the outside limits of cutting range for the CodeMax® carriage. Space limits
Depth limits A Jaw
Depth limits B or C jaw
Return to MasterKing® Listings Exporting / Importing a ProjectWhile in a project, click on the Export tab (toward the right side of the screen). The left side of the Export window will offer a choice of exporting to MasterKing® or KeyTrail®. The right side of the window has an Export System button. Press the Export System button. A prompt will appear to choose a folder and a name for the export file. One can use any name; MasterKing® will then add a .MK extension to the name. Importing is accomplished by clicking File, Import File from the menu or clicking the icon of the disk in front of a sheet of paper. In the Import MasterKing® File window, change to the source location and click Open. The project will import with its project name, not with the export file name. If a project already exists with the same name, you will be prompted to choose a new name. For more information, consult MasterKing® Help under Export to MasterKing® Option or Import Projects Screen. To export bittings to KeyTrail® from MasterKing®, Open the desired project. Click the Export tab. In the Export To box, click KeyTrail®. In the KeyTrail® Settings box, select the bittings you want to export: the entire system or a range of bittings, either pages in a Page project or key symbols in a List project, bittings with quantities or comments only or all bittings within the range. You can choose output files of less than 1.44 megabytes for transfer to 3 1/2" floppy disks or one large file. Click Export System. Select the folder where you want the file located and click Save. To import bittings from MasterKing® to KeyTrail®, Select the system you want the bittings imported into. Click File, Import Data From MasterKing® from the menu at the top of the screen. This opens the Key Symbol Status View Mode window. Click the button marked "Import from MasterKing®" in the upper right hand corner. Locate the file you previously saved in MasterKing® Export to KeyTrail®. The default location for MasterKing® files is C:\Program Files\HPCSoft\MasterKing32. Once you have located and highlighted the file, click Open. A warning will appear, "You will have to enter a keyway for these key symbol records." Click OK on the warning. Enter the appropriate keyway and click OK. The bittings will then import into the KeyTrail® key system. Return to MasterKing® Listings Run-time Error 75 in Windows VistaOne may receive run-time error 75 when trying to register MasterKing® in Windows Vista. One must run the program as Administrator to successfully register the program.
Restarting MasterKing® will allow the registration to complete. These instructions assume the default install location. If custom install was used, locate the MasterKing® application file where it was installed. Return to MasterKing® Listings KeyTrail®Installation RequirementsKeyTrail® requires 100 megabytes of free disk space to install. KeyTrail® will run on Windows 98 or newer operating environments. KeyTrail® works best when the display is set to 800x600 pixels or higher. User ID Not FoundPassword Lost or ForgottenIf one attempts to enter KeyTrail® and receives the message "User ID not found", check to make sure the user name is spelled correctly. If the user name is spelled correctly but one still receives this message, or if one forgot the user password, one should try a different user name with Administrator privileges. One should immediately click Security on the System Selection window and edit the errant user’s password or delete and re-enter the user giving the problem. If there is no other user to start KeyTrail® with, the only work around is to re-install KeyTrail® to a different target folder (change the default target folder during install) and enter the system information in the new install, matching the system code(s) exactly. Enter new user’s names and passwords. Be sure to include a second Administrator-level user and store the name and password in a safe place. Then rename the file Keysystm.mdb in the original install (\Keytrail32\DB ) and copy the new one into the \Keytrail32\DB folder. A copy of the "new" Keysystm.mdb should be kept handy but the rest of the second KeyTrail® install can be deleted. No AdministratorIn order to access all the features of KeyTrail®, at least one user needs Adminstrator privileges. If no user has Administrator privileges, no user can get into the Security section to adjust any user’s privileges or add or delete users. If you find yourself in a situation where no users have Administrator privileges, this can only be corrected by sending the file containing the user profiles to HPC for correction. Copying the Data Between InstallationsFor those who have purchased multi-site licenses and want to coordinate databases between 2 or more computers that are not networked, certain files can be copied between computers to make sure each computer has the latest data. If you have established systems with identical system codes on 2 or more computers, you can use My Computer or Windows Explorer to copy the data between computers. This method does require a familiarity with My Computer or Windows Explorer. If you are not familiar with My Computer or Windows Explorer, please consult someone at your facility who is. Due to the large number of variables involved in installing and maintaining KeyTrail® on multiple computers, HPC Technical Support can’t offer more detailed help than what is outlined here. This method will overwrite one system with another. It is not designed to update an existing key system with new information. It is designed to replace the data in a key system on one installation with the data from a key system on another installation. Make sure the System Maintenance parameters are identical between installations! These include whether to print receipts, use work orders or unique key tags. These settings must match on all computers the system is to be maintained on. NOTE: If you are using the Auto Key Tag function, you will have to use the Export/Import function contained in KeyTrail®. You CAN NOT use this method. In the Db folder under the KeyTrail32 folder, the data for each system is contained in a file whose name is the system code and whose extension is mdb. For instance, the Sample Key System has a system code of 9999. Thus, the data is contained in the file 9999.mdb. The default location for these files is C:\KeyTrail32\Db. Look for the file that has the system code of the system desired. Use My Computer or Windows Explorer to copy this file to removable storage. Large key systems or a long history of transactions may not be able to be copied to a 3.5" floppy disk. Use another medium, such as a flash drive or a CD. Imported key system not foundWhen importing or restoring any system, the restored system may have a different system code. When the import/restore process sees a system code with leading zeroes, it strips out the leading zeroes. Thus 001 becomes 1. However the data file still has the leading zeroes in its name. One needs to either re-enter the system information (under New/Edit) using their preferred system code or use My Computer or Windows Explore to rename the errant data file to eliminate the leading zeroes from its name. Import shows records, "Use this File" button grayed outIn KeyTrail®, when using the Import Data feature, be certain the fields in the selected file are not longer than the KeyTrail® database allows. If fields are too long, the file may not load all the records and the Cancel button may never be replaced by the Use This File button. Getting Started in KeyTrail®The following was put together to help you become familiar with KeyTrail® concepts and record organization. It was not designed as a step-by-step procedure list. For more detailed information, click the Help button in KeyTrail®. Next click the Contents button and scroll down to the subject "Where should I start?" There, you will find more detailed information on screens and procedures. The Key Symbol record holds the technical information about your keys. While it holds the technical information about your keys, it is not your key record. Rather, it is the blue print of your keying system. From your key symbol records, you generate both keys and locks (or cores). The first step in KeyTrail® organization is to set up your key symbol records. Your facility may have different buildings or floors or wings or departments. Each building, floor, etc. may have its own master key, possibly sub-masters and several change keys. For purposes of this little example, we will use buildings, each having its own master. In this case, you could set up your key symbols as: 01 – building 01 – master, (02, sub-master, 03, change, etc.) Thus, building 01 master 01 would have a key symbol of 0101. As mentioned earlier, keys are generated from the key symbol record. Each key could have a 3-digit number. The key stamp field has 20 spaces, which is moren than enough to accommodate the building, level, and key designation, in this instance, 0101001. The key tag number could be utilized as 0101001 or as 001 or you could ignore the key tag number. If you choose to ignore the key tag number, you can set KeyTrail® to automatically increment the key tag number. KeyTrail® uses the key tag as its key record number. Between the key tag and key stamp, we have tried to build some flexibility into KeyTrail®. If you have issued 10 copies of master 01 from building 01, you would generate 10 keys from one key symbol record, 0101. The keys could be stamped 0101001, 0101002, 0101003, etc. You would then have 10 distinct records of keys for master 01 of building 01. Each can be tracked separately, as far as being issued, returned, reported lost, etc. Locks (or cores) are generated from key symbol records also. If there are 2 doors in building 01 that use master 01, then 2 locks in Core Maintenance are generated from key symbol record 0101. There are 2 locations added in Location Maintenance also. The 2 locks are then installed in the 2 locations. With this record keeping structure, separating locks from locations, one can track individual locks even if they are removed from one door and installed in a different door. One can also note doors that have 2 or more locks installed in them. Lastly, in Key Symbol Record Maintenance, the Master menu choice is used to establish master/sub-master/change key relationships. If, for instance, key symbol 0101 is noted as a master for key symbol 0102, any keys cut for 0101 would show up as having access to locations with locks installed for 0102. This is one example of a means of designating keys and locks in KeyTrail®. Your facility probably has a key and/or lock designation system in place. Look at the components and organizational method of your designation system and see how it can be incorporated into KeyTrail®. By taking the time to construct a comprehensive key symbol list and using it as a blue print of your keys and locks, you not only have the ability to track the status of all keys in your system, you will also know what locations your personnel have access to. We hope this answers your questions on getting started in KeyTrail®. We know it is a lot of work automating a key system but we feel the results will be worth it for the security of your facilities. Introduction to KeyTrail®Below is a brief introduction to KeyTrail® with a few explanations of its screens and conventions. User ID and Password To run KeyTrail® the first time use ADMIN as both the user ID and password. From the KeyTrail® System Selection screen you can click Security on the menu bar to issue user ID’s, passwords and security rights. Before developing your own system Before developing your own system please take time to experiment with the Sample Key System that has been included with KeyTrail®. Developing your own system To develop your own system click New/Edit button on the System Selection screen. Click Add/New on the System Maintenance Window. Give your System a unique System number and a descriptive name. You may specify that your system will use Work Orders, Auto Key Tags, Unique Key Tags, or Printed Receipts when keys are issued. Click View, Close and then select your new system to begin entering and maintaining information. Please Note: The elements of your system must be developed in the following order.
Screen Conventions
KeyTrail®'s main work area KeyTrail®'s main work area is made up of a Menu Bar, Icon Bar, Shortcut Button Bar, and Table Editing Work Space. The Menu Bar contains drop down menus for all of the functions available in KeyTrail®. Shortcut keys, if available are, are listed next to the items in the menus. The Icon Bar and Shortcut Button Bar provide shortcuts for most of KeyTrail®'s functions.
The eight left-most icons open and close the eight Table Windows. The six middle icons Add, Edit, Delete, Return, Send to Printer, and Send to CodeMax® the current (highlighted) record. The five right-most icons are: Open a Different System, Open the Transaction Log, Add/Edit/Delete Work Orders, Print Reports, and Help. The Shortcut Buttons do the following:
The Table Editing Work Space contains eight individual windows, one window for each of the relational tables in KeyTrail®. To tile all of the windows (like they are on the above sample screen), select Tile Horizontally or Tile Vertically from the Window Menu. Because each window is independent you can arrange and size them in any way that you would like. If you are only working with two tables, you can minimize the other four windows and tile or arrange the two you are working with so that you can see more of them. To save the window settings each time you exit KeyTrail® select Save Workspace from the Options Menu. Working with the Tables
Add/Edit/Delete Window
To open the Add/Edit/Delete Window, double click the Table or Record you want to work with or select the Table from the Maintenance Menu. The Add/Edit/Delete Window varies slightly depending on the table you are working in. The Window above is for the Key Symbol Records Table. The Add/Edit/Delete Window opens in View mode. Use the First, Previous, Next, Last buttons to scroll through the records. Use the Select Mode Buttons to select the mode you wish to work in. Items that are not available in a particular Mode will be Grayed in that mode. To change Modes, first return to the View Mode (or click Close) then select a different Mode. To exit out of the window completely you may have to click Cancel (or View) to exit out of the mode you are working in, and then Close. (If this is the case the Cancel (or View) button will become a Close button.) One of KeyTrail®'s strengths is its import feature. KeyTrail® can automatically import master key systems developed and exported from MasterKing®. To import MasterKing® master key systems, double click the Key Symbol Records Table to open its Add/Edit/Delete Window and click Import from MasterKing®. KeyTrail® can also import comma delimited text or tab delimited text into the Locations, Key Holders, Keys, Cores, or Key Symbol Records tables. After selecting a system, choose File/Import Data from the menu. Select which records you want to import (Key Symbols, Keys, Cores, etc.). You will then be prompted to Select a File to Import. Once you have selected your import file, the records will be displayed on the screen to confirm that the data is in the proper format. You can click Use this file or Choose another file. NOTE: Records with duplicate ID’s will not be displayed or imported. KeyTrail® expects the imported information to be in a particular order. Use the column order below when preparing information for import. You can use MS Excel, MS Access, or any other spreadsheet or database manager to arrange your existing data in this order and export it as comma delimited text or tab delimited text. Information should immediately follow the delimiter (there should not be a space between the delimiter and data) and text should be qualified with quotes (“). This is the standard format used by MS Excel and MS Access. Key Symbol Records Key Symbol ID, Bitting, DSD Number, Description Cores Core ID, Key Symbol ID Locations Location ID, Location Description, Location Type Keys Key Tag, Key Symbol ID, Key Stamp Key Holders Person ID, Last Name, First Name, Initial,Address 1, Address 2, City, State, ZIP, Phone, Department Rings Ring ID, Ring Description Cabinets Cabinet ID, Cabinet Description Hardware Hardware ID, Hardware Description Please Note: KeyTrail® requires each column to be represented even if there is no data in that column. For example, if your existing list of Key holders does not include two address fields, open your Key Holder list in Excel or another program, rearrange the columns in to the proper order and add an empty column between Address and City before exporting it as delimited text. KeyTrail® allows you to view the data you are importing to make sure it is in the proper format before clicking the "Use this file" button. Please Note: Key Symbols must be created or imported before Keys or Cores can be created or imported. If, during an import, KeyTrail® encounters Keys or Cores without corresponding Key Symbol Records, those Keys or Cores will be ignored. Please see the definition of Key Symbols above. Before importing into your actual system, you may want to create a new system and test exporting information from the Sample Key System and importing it into your new system. Importing bittings from MasterKing®In MasterKing® Open the desired project. Click the Export tab. In the Export To box, click KeyTrail®. In the KeyTrail® Settings box, select the bittings you want to export: The entire system or a range of bittings, either pages in a Page project or key symbols in a List project, bittings with quantities or comments only or all bittings within the range. You can choose output files of less than 1.44 megabytes for transfer to 3 1/2" floppy disks or one large file. Click Export System. Select the folder where you want the file located and click Save. In KeyTrail® Select the system you want the bittings imported into. Click File, Import Data, From MasterKing® from the menu at the top of the screen. This opens the Key Symbol Status View Mode window. Click the button marked "Import from MasterKing®" in the upper right hand corner. Locate the file you previously saved in MasterKing® Export to KeyTrail®. The default location for MasterKing® files is C:\Program Files\HPCSoft\MasterKing32. Once you have located and highlighted the file, click Open. A warning will appear, "You will have to enter a keyway for these key symbol records." Click OK on the warning. Enter the appropriate keyway and click OK. The bittings will then import into the KeyTrail® key system. KeyTrail® in a Network EnvironmentKeyTrail® is sold as a single user / single computer package. KeyTrail®'s license supports installing KeyTrail® on a second computer. In order to use KeyTrail® in a multi-user, network environment, a multi-site license pack must be purchased. The license pack authorizes five sites / users for KeyTrail®. If additional users are anticipated, additional 5-pack licenses can be purchased. The part number is KT-5PK. Network installation instructions are included with the multi-site license. Contact an HPC distributor for pricing and availability. Beginning with version 3.5, you can move the data files to a network drive for security and backup purposes. The default location of the data files is C:\Program Files\HPCSoft\KeyTrail32\Db. Use Windows Explorer to copy the data files to the network location. In the KeyTrail® System Selection window, click the menu choice File and Database Location. Highlight the drive and folder where the data files were copied to. Click "Map Data Folder". KeyTrail® will open the data files in the new location. Key Symbols or Bittings – going withoutKey Trail is built around the key symbol record. Cores (locks) and keys are generated from it. Personnel records and locations tie back through it (who can open what door) Start each key and/or lock record by clicking Add/New in the Key Symbol Status window.You can choose any DSD number. If you are dealing with a particular line of locks, such as Schlage, Sargent, Yale, etc., you can look for that DSD number in our database. Simply double click the DSD number field and scroll down to your lock type, highlight it and click OK. KeyTrail® will always pre-fill the DSD Number field with the last selected DSD number. If you are not tracking bittings, you can enter a minimal bitting, such as 1. You won't lose any features doing this. You will still be able to define the master key relationships; KeyTrail® won't say a particular bitting doesn't belong under another bitting. Note: if you plan on cutting keys using Blue SHARK™ or CodeMax®, HPC’s computerized code machines, you will want to accurately record bittings in each Key Symbol record. If your facility uses electronic locks or any type of locks other than mechanical key and cylinder, you can enter a DSD number of 0 and KeyTrail® will pre-fill that value for you in the future. Entering key symbol records may seem like double the work in the beginning but you will find the other strengths of the program make the extra initial effort worthwhile. These strengths include being able to pull a lock from a door and return it to inventory (the lock shop); being able to tell what doors a particular key can open; being able to tell what keys, including master keys, can open a particular door; issuing keys permanently or temporarily; and reporting keys as lost or destroyed. Master Key RelationshipsEstablishing relationships between Masters and Changes and different levels of Masters, is accomplished in the Key Symbol Maintenance window.
In the Key Symbol ID box, enter the Key Symbol you want to establish a master for (the Change Key under a Master or the Master under a Grand Master, etc.). In the Master Key Symbol ID box, enter the master for the key symbol in the Key Symbol ID box. In the Level box, enter the level for the Key Symbol ID Change keys are level 1. Masters above Changes are level 2. Masters above Masters (Grand Masters) are level 3. Masters above Grand Masters (Great Grand Masters) are level 4. Masters above Great Grand Masters (Great Great Grand Masters) are level 5. An error message will display if you enter a letter in the Level box. The error message states the numbers can only be from 1 to 5. Actually, these numbers can be continued upward to whatever level you need. All the key symbols involved need to be entered in Key Symbol Maintenance before establishing relationships. It is easiest to start with the change key symbols and link them to their immediate masters. You can work upward from there. You do not need keys or cores to establish master/change relationships. The master/change relationship is handled in the Key Symbol record. You will only record the immediate master for every key symbol that has one. For instance, in your Key Symbols, you might have a grand master A, a master AA and a change key AA1. You would list AA as the master for AA1 and A as the master for AA. KeyTrail® will compute the fact that A is a master for AA1 also. You could then create a key for A and issue it to Personnel 1. You could next create a core for AA1 and install it in Location 1. KeyTrail® will be able to tell you that Personnel 1 can open Location 1. You can have different Top Master Key Symbols within one key system. For instance, you may have two buildings each having its own building master. The 2 building masters may have no common master above them. Each building master becomes a top master key symbol. Master key relationships can be established under each top master key symbol. Blitz™ and Switch Blitz™ Code MachinesUsing a Micrometer Card with Tip-Gauged BlanksMicrometer cards, CMMI, CMMM, CMBI, CMBM, 58 and 59, are shoulder based. In order to cut tip-gauged keys using a micrometer card, one must compensate for the tip location. To do this, subtract each dimension from the tip compensation dimension.You can then use the result to position the cutter to accurately make the cut. The Red Tip Stop and the Black Tip Stop each have their own compensation dimension. Red Tip Stop .940" 23.88 mm Black Tip Stop 1.215" 30.86 mm Consider the dimension of the cut closest to the bow. If the dimension is larger than .850", the keyblank is too long to make all the cuts using the Red Tip Stop.Use the Black Tip Stop in such a case.If the dimension is much smaller than .850", the blank may be too short to gauge accurately from the Black Tip Stop, use the Red Tip Stop. For instance, the cut closest to the bow on a GM 10-cut key is 1.034" from the tip.This dimension is much larger than .850", one must use the Black Tip Stop. To figure the cuts on a 10-cut GM, start with the bow cut, 1.034".Subtract this number from 1.215", the Black Tip Stop compensation dimension. The result is .181". Set the Space dial to .181 for your first space and cut the first number in the bitting. The second dimension is .941". Subtract .941" from 1.215" and move the space dial to .274" to cut the second number in the bitting. Proceed in this manner for all the cuts in the bitting. Mogul keys on a 1200CMB Blitz™Mogul keys are larger sized keys used in correctional facilities and other facilities with unique security situations.Because these keys are larger than typical large pin keys, such as Schlage or Yale, they are too large for 1200-type code machines to handle.The 1200-type machines don’t have sufficient travel to cut the entire length of a mogul key.Also a wider cutter is required to handle the deeper depths of Mogul keys.As of this writing, HPC does not make a machine to code cut Mogul keys. Card is incorrect, keys don't workRemember, when originating a key by code you do not have access to an operable key. Quite often code numbers are mis-read, locks are coded incorrectly when they are new and code books occasionally have typographical errors. Be aware of these unintentional errors that detract from the successful cutting of keys by code.
Medeco® Sky and Air (Commercial) keywaysJaw C (part number MJ-1) is designed with a groove to clamp Medeco® Air (Commercial) keyways.Sky keyways are the reverse milling of Air keyways.To cut Sky keyways, use card C36 but use the B jaw instead of the C jaw.The B jaw will hold the Sky keyway at the proper position to allow card C36 to make accurate cuts.For more information on the B jaw, see Using the B Jaw. Using the B JawThe B jaw was developed because certain blanks have cuts that are too deep to make when the blank is clamped in the A jaw. The B jaw contains a ridge at the rear of the clamping area.This ridge is designed to drop behind the blank and hold the blank closer to the cutter. There is a letter stamped on the top jaw of your 1200CMB Code Machine.This letter, A or B, indicates which jaw is in use.When the letter A is showing, the A jaw is in use, when the letter B is showing, the B jaw is in use. To change from the A jaw to the B jaw, remove the blue or red plastic wing nut and the thrust bearing washers.Turn the jaw over so the letter B is showing. Replace the thrust washers and plastic wing nut. To secure a key using the B jaw, place the blank in the jaw, but hold the blank away from the back of the jaw.Screw down the wing nut until there is just room to slide the blank in the jaw.Now push the blank into the jaw until it is resting against the side of the ridge that’s coming down from the top jaw.Be sure the blank is gauged properly off the shoulder or tip gauges.Tighten the wing nut to hold the blank securely. (NOTE: excessive tightening of the wing nut will cause the top jaw to bend or warp, resulting in reduced clamping ability and improper gauging.) CodeMax®Outside limits, cutting on CodeMax®The following dimensions are the outside limits of cutting range for the CodeMax® carriage. Space limits
Depth limits, A Jaw
Depth limits, B or C jaw
CodeMax® and Handheld PC’sAccording to Microsoft Knowledge Base Article 194534, “If you attach your Handheld PC (H/PC) and another serial device to a serial switch box connected to your desktop computer, Windows-based programs may be unable to use the serial device.” In other words, if you connect a handheld PC using ActiveSync and another serial device (like a CodeMax® or Blue SHARK™) to the same computer, Windows-based programs on the computer (like CodeSource®, MasterKing® or KeyTrail®) won’t be able to send to the serial device (download). This is an ActiveSync situation. According to the article, “To resolve this behavior, start and then stop Microsoft ActiveSync Service Manager.” The article further states “Communications (COM) ports that are in use when you start ActiveSync Service Manager are reset. For example, if you are connected to your Internet service provider (ISP) using a modem on a different COM port, the modem is disconnected from your ISP when you start ActiveSync Service Manager.” In other words, running Windows CE Services on your desktop or laptop PC to communicate with your handheld PC affects all of your COM ports. HPC has discovered an additional work around that may work in some installations. When one clicks the Install New Port button in Windows CE Services Properties, Windows CE Services creates virtual modems. These modems can be seen in Control Panel by double clicking the System icon. Open Device Manager and look under Modems. You may see modems listed as Serial Modem COM1, Serial Modem COM2, etc., without any reference to a manufacturer. These are most likely virtual modems, only used for communicating with handheld PC’s. By deleting these virtual modems (not any actual modems that may be installed), you may be able to download to CodeMax® or Blue SHARK™ again. However, to communicate with your Jornada or other handheld PC, you will have to click Install New Port again. This will recreate the virtual modems. You can uninstall ActiveSync, re-establish the connection to your CodeMax®, then leave the CodeMax® on and cleared when re-installing ActiveSync. ActiveSync should sense the CodeMax® communicating and ignore the port the CodeMax® is connected to. Again, this is a Windows CE Services situation. Other questions on this situation can be directed to Microsoft Technical Support. CodeMax® Connection Check ListFollowing are a few items to check when attempting to download to a CodeMax®.
One last check, use the following COM port settings:
Mogul keys on a CodeMax®Mogul keys are larger sized keys used in correctional facilities and other facilities with unique security situations. Because these keys are larger than typical large pin keys, such as Schlage or Yale, they are too large for 1200-type code machines to handle. The 1200-type machines don’t have sufficient travel to cut the entire length of a mogul key. Also a wider cutter is required to handle the deeper depths of Mogul keys. As of this writing, HPC does not make a code machine to cut Mogul keys. Medeco® Sky and Air (Commercial) keywaysJaw C (part number MJ-1) is designed with a groove to clamp Medeco® Air (Commercial) keyways. Sky keyways are the reverse milling of Air keyways. To cut Sky keyways, use DSD 51 but use the B jaw instead of the C jaw. The B jaw will hold the Sky keyway at the proper position to allow DSD 51 to make accurate cuts. For more information on the B jaw, see Using the B Jaw. Medeco® Half Step, DSD 75 and 3075When cutting Medeco® Half Step (DSD 3075 on CodeMax® Auto Angler), enter the angles before the cuts. Enter the bitting as L-7-R-8-C-9-L-A-C-9, for instance, not 7-L-8-R-9-C-A-L-9-C. CodeMax® Auto Angler may skip the A depth if the A depth is entered before its angle designation. Update program give error 53, file not foundIn Windows XP or Vista, the CodeMax® update program may display error 53, file not found. This is due to security provisons in later versions of Windows. Right click the short cut used to start the program and click Properties. If the "Start in" box is blank, look at the path in the Target box. Copy the path portion to the Start In box. The default path is ™C:\Program Files\HPCSoft\CodeMax™. Include the quotes when copying the path. In Windows Vista, right click the application itself, default location is "C:\Program Files\HPCSoft\CodeMax". Click the Compatibility tab. Make sure "Run as Administrator" is checked and click OK. Calibrating a CodeMax® with the CMB-CK Calibration KitRemove the cutter from your CodeMax® and replace it with the setup disk. Install the setup disk with the boss facing inward, disk facing outward. Enter the Micrometer Mode, (DSD 0 <ENTER>), select the A jaw, select either Inch dimensions (choice A) or metric dimensions (choice B). With the jaw empty, move the carriage to line up with the slot on the setup key; .598” or 15.19 mm from shoulder, .280” or 7.00 mm deep.
Turn off and UNPLUG YOUR CodeMax®. Insert the setup key so the disk is in the slot on the setup key. You may have to open the jaw wide and "tip" the setup key into the jaw, sliding the slot down the disk. Be sure the setup key is resting against the back of the jaw, as is normal for a single-sided blank, and tighten the jaw. The Best-style "face" of the setup key should be flush with the right side of the bottom jaw. If the setup key protrudes beyond the right side of the jaw, the carriage will need to be adjusted closer to the cutter or disk. If the setup key is recessed from the right side of the jaw, the carriage will need to be adjusted further away from the cutter or disk. Very slightly loosen the jaw so the setup key can slide in the jaw. Loosen the two set screws on the rear of the carriage, along the bottom shaft. Using a wooden or rubber mallet, gently tap the carriage until the face of the setup key is flush with the right side of the jaw. Be sure the setup key is resting against the back of the jaw each time you check it. When you are satisfied that the setup key is aligned with the disk and flush with the right side of the jaw, tighten the two set screws on the carriage. Be sure to remove the setup key before starting the CodeMax® again. To calibrate the shoulder gauge, be sure the carriage is in the "home" position. Turn off and UNPLUG the CodeMax®. Insert the setup key in the A jaw, gauging the Best-style "face" of the key with the horseshoe tip stop. Bring the shoulder gauge up to the shoulder of the setup key. The shoulder gauge should just barely scrape the shoulder of the key. Excessive pressure or no touch at all will result in improper shoulder gauge spacing. Adjust the shoulder gauge by loosening the set screw on the shaft the shoulder gauge turns on and turning the shaft. When the shoulder gauge is properly adjusted, tighten the set screw in the shaft again. If the shoulder gauge wobbles sideways, it may need replacing. Call the HPC Service Department. To calibrate the depths, refer to the manual that came with your CodeMax®. Because the disk will be spinning when the CodeMax® is making a cut, you may damage the disk or setup key if you try to use them to calibrate the depths. Micrometer Function, Tip Gauged KeysThe Micrometer function on the CodeMax® is shoulder based. In order to cut tip-gauged keys using micrometer mode, one must compensate for the tip location. To do this, subtract each dimension from the tip compensation dimension. You can then use the result to position the cutter to accurately make the cut. The Red Tip Stop and the Black Tip Stop each have their own compensation dimension. Red Tip Stop .940™ 23.88 mm Black Tip Stop 1.215™ 30.86 mm Consider the dimension of the cut closest to the bow. If the dimension is larger than .850™, the keyblank is too long to make all the cuts using the Red Tip Stop. Use the Black Tip Stop in such a case. If the dimension is much smaller than .850™, the blank may be too short to gauge accurately from the Black Tip Stop, use the Red Tip Stop. For instance, the cut closest to the bow on a GM 10-cut key is 1.034™ from the tip. This dimension is much larger than .850™, one must use the Black Tip Stop. To figure the cuts on a 10-cut GM, start with the bow cut, 1.034™.Subtract this number from 1.215™, the Black Tip Stop compensation dimension. The result is .181™.Press the 8 key and enter 181 as your first space and cut the first number in the bitting. Now you can move right along the blank as one normally would in the Micrometer function, pressing the 8 key and entering the cut-to-cut dimension. Using this one calculation, tip gauge blanks can be cut quite accurately using CodeMax®’s Micrometer function. X cut and W cut, Hudson and Other Wafer Locks, DSD 40Hudson, in their specs for wafer locks, specify an X depth that is half way between a 2 depth and a 3 depth. They later added a W depth, half way between a 1 depth and a 2 depth. In order to cut an X depth on a CodeMax®, use the 7 key. Cutting a 7 depth is the same as cutting an X depth. For the W depth, use the 0 key, cutting a 0 depth is the same as cutting a W depth. Using the B JawThe B jaw was developed because certain blanks have cuts that are too deep to make when the blank is clamped in the A jaw. The B jaw contains a ridge at the rear of the clamping area. This ridge is designed to drop behind the blank and hold the blank closer to the cutter. There is a letter stamped on the top jaw of your 1200MAX CodeMax®. This letter, A or B, indicates which jaw is in use. When the letter A is showing, the A jaw is in use, when the letter B is showing, the B jaw is in use. To change from the A jaw to the B jaw, remove the blue or red plastic wing nut and the thrust bearing washers. Turn the jaw over so the letter B is showing. Replace the thrust washers and plastic wing nut. To secure a key using the B jaw, place the blank in the jaw, but hold the blank away from the back of the jaw. Screw down the wing nut until there is just room to slide the blank in the jaw. Now push the blank into the jaw until it is resting against the side of the ridge that’s coming down from the top jaw. Be sure the blank is gauged properly off the shoulder or tip gauges. Tighten the wing nut to hold the blank securely. (NOTE: excessive tightening of the wing nut will cause the top jaw to bend or warp, resulting in reduced clamping ability and improper gauging.) Custom DSD’s in CodeMax®Custom DSD’s cannot be stored in CodeMax® memory. Custom DSD’s can be sent to CodeMax® from HPCSoft software (CodeSource®, MasterKing® or KeyTrail®) but must be sent from the software each time a key is to be cut. To record a custom DSD, see specific instructions in the software Help file. USB to Serial Adapters Tested or Reported to dateUsing a USB port requires purchasing a USB-Serial adapter and loading any drivers or software that come with the adapter. HPC has found few if any problems communicating through a USB to serial adapter. Following is a list of specific adapters tested by or reported to HPC: Belkin USB PDA Adapter, model FSU109 Cables to Go USB to Dual Serial Converter, Item UMC-102 Parts, Peripherals & Accessories (PPA Int'l) USB – Serial Cable, Item #3321 Sabrient USB to Serial Converter, item SBT-CUS6M Blue SHARK™Update program give error 53, file not foundIn Windows XP or Vista, the Blue SHARK™ update program may display error 53, file not found. This is due to security provisions in later versions of Windows. Right click the short cut used to start the program and click Properties. If the "Start in" box is blank, look at the path in the Target box. Copy the path portion to the Start In box. The default path is "C:\Program Files\HPCSoft\Blue SHARK". Include the quotes when copying the path. In Windows Vista, right click the application itself, default location is "C:\Program Files\HPCSoft\Blue SHARK". Click the Compatibility tab. Make sure "Run as Administrator" is checked and click OK. Blue SHARK™ Connection Check ListFollowing are a few items to check when attempting to download to a Blue SHARK™.
One last check, use the following COM port settings:
USB to Serial Adapters Tested or Reported to dateUsing a USB port requires purchasing a USB-Serial adapter and loading any drivers or software that come with the adapter. HPC has found few if any problems communicating through a USB to serial adapter. Following is a list of specific adapters tested by or reported to HPC: Belkin USB PDA Adapter, model FSU109 Cables to Go USB to Dual Serial Converter, Item UMC-102 Parts, Peripherals & Accessories (PPA Int'l) USB – Serial Cable, Item #3321 Sabrient USB to Serial Converter, item SBT-CUS6M Medeco® Air and Jaw C on a SHARKIn some older HPC publications and early versions of SHARK, the depth and space data specified C jaw for cutting Medeco® Air, the original commercial keyway. The Blue SHARK™ does not come with a C jaw. Use the B jaw instead. Auto-CalibrationIn order to adjust for any jostling or bumping during shipping, Blue SHARK™s are shipped with the Auto-Calibration program loaded instead of the regular operating program. This program will automatically calibrate the tip-gauge spacing, shoulder-gauge spacing, depths, and tip-to-bow relation. After the calibration is complete, install the operating program. Please refer to the "readme" file for complete instructions. Installing the Update/Restore CD on your computer will create a shortcut to download the Auto-Calibration program to your Blue SHARK™, if you ever find that your machine is out of calibration. Blue SHARK™ Auto-Calibration instructions Angled cuts cutting incorrectlyWhen cutting angle cuts, lift the tip gauge all the way up. The gauge needs to be as far up as it will go. If it is in the down position, it will interfere with the angle cuts. If it is anywhere between all the way up and all the way down, the safety cut-off switch will prevent the cutter motor from switching on. Blue SHARK™ and Handheld PC’sAccording to Microsoft Knowledge Base Article 194534, “If you attach your Handheld PC (H/PC) and another serial device to a serial switch box connected to your desktop computer, Windows-based programs may be unable to use the serial device.” In other words, if you connect a handheld PC with ActiveSync and another serial device (like a CodeMax® or Blue SHARK™) to the same computer, Windows-based programs on the computer (like CodeSource®, MasterKing® or KeyTrail®) won’t be able to send to the serial device (download). This is an ActiveSync situation. According to the article, “To resolve this behavior, start and then stop Microsoft ActiveSync Service Manager.” The article further states “Communications (COM) ports that are in use when you start ActiveSync Service Manager are reset. For example, if you are connected to your Internet service provider (ISP) using a modem on a different COM port, the modem is disconnected from your ISP when you start ActiveSync Service Manager.” In other words, running Windows CE Services on your desktop or laptop PC to communicate with your handheld PC affects all of your COM ports. HPC has discovered an additional work around that may work in some installations. When one clicks the Install New Port button in Windows CE Services Properties, Windows CE Services creates virtual modems. These modems can be seen in Control Panel by double clicking the System icon. Open Device Manager and look under Modems. You may see modems listed as Serial Modem COM1, Serial Modem COM2, etc., without any reference to a manufacturer. These are most likely virtual modems, only used for communicating with handheld PC’s. By deleting these virtual modems (not any actual modems that may be installed), you may be able to download to CodeMax® or Blue SHARK™ again. However, to communicate with your handheld PC, you will have to click Install New Port again. This will recreate the virtual modems. You can un-install ActiveSync, re-establish the connection to your Blue SHARK™, then leave the Blue SHARK™ on and cleared when re-installing ActiveSync. ActiveSync should sense the Blue SHARK™ communicating and ignore the port the Blue SHARK™ is connected to. Again, this is a Windows CE Services situation. Other questions on this situation can be directed to Microsoft Technical Support. X cut and W cut, Hudson and Other Wafer Locks, DSD 40Hudson, in their specs for wafer locks, specify an X depth that is half way between a 2 depth and a 3 depth. They later added a W depth, half way between a 1 depth and a 2 depth. In order to cut an X depth on a Blue SHARK™, use the 7 key. Cutting a 7 depth is the same as cutting an X depth. For the W depth, use the 0 key, cutting a 0 depth is the same as cutting a W depth. The Punch Machine™Using the B JawThe B jaw was developed because certain blanks have cuts that are too deep to make when the blank is clamped in the A jaw. The B jaw contains a ridge at the rear of the clamping area. This ridge is designed to drop behind the blank and hold the blank closer to the cutter. There is a letter stamped on the top jaw of your 1200PCH Punch Machine. This letter, A or B, indicates which jaw is in use. When the letter A is showing, the A jaw is in use, when the letter B is showing, the B jaw is in use. To change from the A jaw to the B jaw, remove the blue or red plastic wing nut and the thrust bearing washers. Turn the jaw over so the letter B is showing. Replace the thrust washers and plastic wing nut. To secure a key using the B jaw, place the blank in the jaw, but hold the blank away from the back of the jaw. Screw down the wing nut until there is just room to slide the blank in the jaw. Now push the blank into the jaw until it is resting against the side of the ridge that’s coming down from the top jaw. Be sure the blank is gauged properly off the shoulder or tip gauges. Tighten the wing nut to hold the blank securely. (NOTE: excessive tightening of the wing nut will cause the top jaw to bend or warp, resulting in reduced clamping ability and improper gauging.) |
